Update: It was all sorted a couple of days after this review was posted (in frustration I posted to every review site possible, about 30)... hmmmmm... I turned up to get the issues sorted and no-one knew I was coming, so I got a little stroppy. Eventually someone arrived who was aware of my emails / calls, etc. Booked the car in for a week to allow for parts, etc. Eventually sorted two weeks later. On picking up, got another member of staff who was polite and courteous... no issues... all done.So, Grensons really need to sort their internal communications out and for other customers, remember the power of the review!Initially they were very keen to do business but once the car was purchased... with a known fault on the spare key and a faulty passenger window (which I emailed about a few days after)... I have had no contact. This was back in July. Really really poor service.
Absolutely brilliant salesman (Andrew) 100%satisfaction with the purchase of my new car!!
Just bought a Mitsubishi Colt Ralliart and had it serviced with Grenson Motors, for the big Colt Ralliart/CZT 60K miles/6 year service. This was a fairly comprehensive service and required a great deal of work and parts changing. The speed of the service was impressive as this was completed in less than 2 days. The servicing team always kept me well informed throughout the service, and called before ordering new unexpected parts. When I collected the car, a small windscreen chip was noticed, but there was no way to tell when this chip would have been created. Vicky (servicing team manager) dealt with this extremely fairly and agreed to cover half of the costs to get this fixed. Matthew (servicing team) even stayed after working hours to supervise the crack being fixed.A few weeks after the service, I noticed some unhealthy noises from the car, and the servicing team was more than happy to assist. The issue was found and fixed the next day, with the team wiping the fees normally charged for a diagnostic.With every visit to Grensons, my car was cleaned and drinks were offered.This is actually my 3rd Mitsubishi and the level of customer care given by Grenson is exactly why I am a returning customer. Thank you very much Vicky, Chloe, Belle and Matthew.
Good service recieved
Excelent Service, kept me informed all the time.very impressed, I have had the car 2 years and I wish I had found Grenson first. the other dealers were about selling a unit. Grensons are different.Well done service team at grensons 10 out of 10
Grenson Car Servicing Centre is a UK Car Dealer based in Crewe, North West England. Grenson Car Servicing Centre is located at Middlewich Rd, Crewe CW2 8UY, UK.
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