Had an issue with my Polo, Cam shaft adjuster had snapped causing the engine to die. The vehicle wasn't purchased from Crewe VW, but that didn't seem to matter to James, Lisa and the team. They couldn't be more helpful. They fought my corner everystep of the way with Volkswagen brand and got my car sorted in no time at all. Top service from the guys over at Crewe VW and kept informed with everything.Couldn't be happier. The whole team are a credit to Swansway and the Volkswagen brand.
Using hyways. As a delivery service shot. Anybody else great
It's odd that in the main, Swanway appears to receive such positive reviews - this however hasn't been my experience. We purchase a brand new Q5 S line from Stafford; not living locally this was a conducted over the phone but seemingly worked well. We had some logistical challenges agreeing a handover appointment at a weekend as most dealerships now prefer this to be a weekday; something which frustrates me as most of us also work in the week.We came to the 'reveal' of my wife's new Q5 and on inspection found a ding in the driver's door. This must have been visible on their PDI and I'm guessing that it was hoped that we would drive away not noticing and then it would become a debate as to when this occurred and whom takes responsibility?... Discussions ensued and we were promised that they would arrange for their dent repair service to visit our home address the following week. It took nearly a month (and escalation to senior management) to get this resolved - this shouldn't have been necessary and Swanway should have taken proactive action from the onset.My disappointment with Swanway has been further compounded by the fact that prior to purchase I enquired (twice) about service plan options, and I was informed that nothing was available. We have subsequently received a 'product safety recall' from Audi and taken the vehicle to our local dealership in Derby. All went well, but on general discussion I enquired about their service plans where I was informed that I would absolutely have qualified for a 3 year plan, but only prior to registration/ time of purchase - this would have saved me 00's of pounds!!!....I have since written to Swanway's senior management team and as yet (two weeks and counting) to receive a response as to 1). How they got this so wrong; & 2). What they're prepared to do to rectify this matter. I sense this will ultimately result in a formal complaint to Audi UK on both matters.So, my first experience with Audi and a very very disappointing and frustrating experience it is..... As good at their cars are, they're let down by very poor representation of a their brand by Swanway's lack of customer focus.
First class service in every department. Highly recommended. Thank you When our insurers asked us to use this repair shop we were concerned that they were connected with another Crewe body shop who were awful. But in no way associated. Well done to the staff and management at Swansway - you could train your neighbouring competitor!
I was looking for a nearly new Audi and I went to Crewe Audi after a friend recommended them. I dealt James Panter and I received excellent service. He was very professional, took time to understand my needs and presented some very nice options to me. Excellent experience and if you are looking for an Audi, would recommend James and the guys at Crewe Audi.
Swansway Group is a UK Car Dealer based in Crewe, North West England. Swansway Group is located at Gateway, Crewe CW1 6YY, UK.
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